Privacy Policy
Bharatage Innovations Private Limited (GenWise)

Updated on: 28 December 2023


Objective

The Privacy Policy is meant to help you understand the information, whys and hows of the information collected by our website i.e. https://genwise.club and the mobile application i.e. GenWise (collectively referred to as “Platform”)


When does this Privacy Policy apply

The Privacy Policy applies to all the product or features or services offered through the Platform.


For some of the products or features or services offered in partnership with third party service providers, privacy policy of such third party service provider shall also be applicable


Information that Platform collects & Purpose

In order to provide better Platform experience, we may collect or access and/or store the following information from you:

**  Before providing any details of any family and/or friend over the Platform, you undertake to take explicit consent from such family and/or friend. Please note that the Platform shall be under no duty or obligation to ensure the authenticity or accuracy, or validity of the consent obtained by you from family and/or friends or the non-availability of the such consent. You agree to indemnify and/or defend the Company, its Partners and/or its authorized entity/person, against any loss, damages, civil or criminal proceedings and/or any liability which may arise and/or be caused due to breach of this obligation.


The Platform may contain links to third party applications/websites that may collect personally identifiable information about you. In the event you access such third party applications/websites, please be aware that the privacy policy of such third party shall be applicable on the information collected from such applications/websites. Please refer to the privacy policies of such third parties before sharing any data with them.



Information collected from you & shared with third parties

We may share the information collected from you with third parties on a “need to know” basis to provide better product, features and/or services on the Platform. Following are third parties to whom your information is shared:


Privacy Control

For some of the information such as Camera, Contacts, Demographic Information, SMS, you may control or limit the access to such information by going on “Settings” on your device. Please note that such restrictions may limit the availability and/or functioning of certain product feature or services on the Platform. Platform or any of its associated partners shall not be liable for any limited availability or non-functioning of a product feature or services due to restriction in access to such information.  


Securing your information

We take reasonable security measures in accordance with the applicable law to maintain privacy and confidentiality of your information and data available with us and to prevent any unauthorized access, use and/or disclosure of the data.

Please note that we or any of partners or any person authorized by us will not ask to share any sensitive data or information such as account credentials, OTP, card details, CVV, ATM PIN etc. Please do not share such details with anyone (even if such person claims to be authorized by us or any of our partners)


How long we retain your data

Depending on the data collected, it can be retained for different periods. Some of the data is stored for a longer period, due to regulatory requirements such as transaction data, details of product/services availed etc., for business & legal purposes such as resolving any complaints, defending any claims against us, complying with the legal requirements for preservation of the records.


Changes to the Privacy Policy

The Privacy Policy is subject to change from time to time and we will make all reasonable efforts to intimate and update you of any changes, if required, via email or SMS or WhatsApp or notification on the Platform. We suggest you to kindly visit and review the Privacy Policy available on the Platform, from time to time. In case, you need any clarification regarding privacy policy, please contact the details given under “Contact Us


Contact Us

You can reach out to us for any concern or query or clarification or to update any information on the Platform at below given details:

Level 1: Customer Support

Level 1: Customer Support

Email: contact@genwise.club
Call:  +91-9319192260
Timings: Monday to Saturday 10 AM to 7 PM

Our customer support aims t

o resolve all your complaints within 3 business days

Level 2: Escalate to our Grievance Cell

Email: grievance@genwise.club
Working hours: Monday to Friday from 10:00 a.m to 7:00 p.m. We aim to resolve your complaint within 10 business days.

Governing Law and Jurisdiction

This Privacy Policy will be governed by and construed in accordance with the laws of India and subjected to the exclusive jurisdiction of Courts of New Delhi.