Refund & Cancellation Policy

Updated on: 16 March 2024


The Refund & Cancellation Policy is meant to help you understand the refund & cancellation scenarios for using various products or features or services offered on our website i.e. and the mobile application i.e. GenWise (collectively referred to as “Platform”)


For the purposes of this policy:

When does this Policy apply

The Policy applies to all the product or features or services offered through the Platform.

For some of the products or features or services offered in partnership with third party service providers, relevant policy of such third party service provider shall also be applicable

By agreeing to use the Platform and/or initiating a request for purchase of Products or Services on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform. Please note that we may from time to time change the terms of the Policy that govern your refund or cancellation of an order for Products or Services on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.




If you have a dispute about a refund you may contact us at We will review your request and make a decision at our sole discretion. We do not make any cash refunds. All applicable refunds will be initiated within 72 (seventy two) business hours to the original source of funds